applecare

This site, made by a former AppleCare Tech Support agent, has already had tons of traffic, but I did find a strangely relevant quote:

I saw how things worked there and wasn't very happy about it. It's politics-driven and the men (are) emotional, petty, and they only promote those that sit next to them and tell jokes. It's part frat-house and part nail salon, and I don't play that game very well. I'll grant that I worked for a manager or two that didn't fit that bill, but I've seen some fakes fly up the chain while I was there that no one was happy with except for the other idiot managers they conned.